Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at support@trysoftsteps.com within 30 days of delivery with photo or video proof of the issue. Once verified, we will issue a full refund — no return shipment required.

Order Not Received

If your tracking shows a delivery issue or your order hasn't arrived within the expected timeframe, contact us at support@trysoftsteps.com with your order number. We will investigate and offer a full refund or a free reshipment.

Unopened Products (Change of Mind)

If you've changed your mind and your product is still sealed and in its original packaging, you may request a full refund within 30 days of delivery. Contact us at support@trysoftsteps.com to start the process. No return shipment is required.

Opened Products (Not Satisfied)

For hygiene reasons, skincare products that have been opened or used cannot be resold. If you've opened your product but aren't satisfied with the results, please reach out to us at support@trysoftsteps.com. These cases are reviewed individually — let us know what didn't work for you, and we'll find a fair solution.

Exceptions / Non-Returnable Items

We do not accept returns on sale items or gift cards.

Refunds

Once your refund is approved, it will be processed to your original payment method within 5–10 business days. You'll receive an email confirmation once it's complete. Please note it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@trysoftsteps.com.

Contact Us

For any return or refund request, please email us at:
support@trysoftsteps.com